Our objective is to ensure that all devices or services provided by the Protavio, meets customers and regulatory expectations for quality, safety and efficacy. Our commitment is to create an advanced Quality System applicable across the life cycle of each device through a continuous, in-depth and forward-looking monitoring of the medical devices regulatory environment.
Quality is fully integrated into our processes; it is seen as a joint responsibility of all personnel, and it is achieved by combining the collective ambition and individual contribution at all levels of the organization.
The quality of our products and services is assured by the cumulative effect of the premises, equipment, materials and high qualified personnel involved directly and indirectly in the processes.
We commit to produce high quality products and provide innovative services that meet our customer’s expectations. Therefore, we:
• Ensure safety of the products through risk management
• Ensure compliance with the applicable legal and regulatory requirements
• Ensure compliance with ISO 9001: 2015, ISO 13485:2016 In Vitro Diagnostic Regulation (IVDR) 2017/746
• Ensure the continuity and availability of the services/products
• Seek the continuous enhancement of customers’ satisfaction
• Track and apply innovative technologies
• Maintain and continuously improve the effectiveness of our Quality Management System
• Invest on the continuous improvement of our personnel through continuous training
The management and employees of Protavio are committed to a continuous effort to improve quality with the ultimate goal of maximizing customer satisfaction.
This Quality Policy provides a framework for establishing and reviewing quality objectives. It is communicated, implemented and understood at all levels of the organization through training and internal communication.
Leonidas Alexopoulos
CEO